At ClassicKicks Hub, we aim to make ordering your favorite retro basketball sneakers and streetwear footwear as convenient as possible. This Shipping & Delivery Policy explains how orders are processed, dispatched, tracked, and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing includes order verification, product preparation, packaging, and dispatch arrangements.

Processing times may vary depending on product availability, order volume, seasonal demand, and other fulfillment factors.

If additional information is required to process your order, our customer service team may contact you using the email address provided at checkout.

2. Shipping Destinations

Available shipping destinations depend on the delivery options supported at checkout.

We aim to serve customers in multiple international markets. However, delivery may not be available to every country, region, or remote location.

Please confirm that your destination is supported before completing your purchase.

3. Shipping Methods

Available shipping methods are displayed during checkout based on your delivery address and order details.

Shipping services may vary depending on destination, carrier availability, and fulfillment arrangements.

Where tracking is supported, tracking information will be provided after dispatch.

4. Estimated Delivery Times

Estimated delivery times may vary depending on:

• Your destination country or region.
• Order processing and dispatch time.
• Selected shipping service.
• Carrier operations and transportation conditions.
• Customs inspection and local delivery arrangements.

Any delivery estimates shown at checkout or communicated by our customer service team should be treated as estimates unless expressly guaranteed.

During holidays, peak shopping seasons, severe weather, or other exceptional circumstances, delivery may take longer than expected.

5. Shipping Costs

Applicable shipping charges are calculated and displayed during checkout based on your shipping destination, order details, and available shipping methods.

Any promotional free-shipping offers will be subject to the conditions stated in the relevant promotion.

6. Order Tracking

Once your order has been dispatched, tracking information will be provided by email where available.

You can use the tracking number and the relevant carrier's tracking service to follow your shipment.

Please note that tracking information may take some time to become available or update after dispatch, depending on carrier scanning and system synchronization.

If your tracking information has not changed for an extended period, please contact our customer service team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please review your address, postal code, contact details, and other delivery information carefully before submitting your order.

If you notice an error, contact us immediately. Address changes may only be possible before the order enters processing or dispatch.

8. Customs Duties and Import Taxes

International shipments may be subject to import duties, customs taxes, VAT, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout or in a specific promotion, such charges may be the responsibility of the recipient.

Customs requirements and charges vary by country. We recommend checking the applicable rules in your destination country before placing an order.

9. Delayed, Lost, or Undelivered Packages

If your order appears delayed, has not been delivered within the estimated timeframe, or shows an unusual tracking status, please contact us.

Our team will review the available tracking information and, where appropriate, assist with an investigation through the relevant delivery service.

If a package is confirmed lost or another delivery issue is established, we will work toward an appropriate resolution in accordance with applicable law and our order policies.

10. Damaged Packages

If your package arrives visibly damaged or the product inside is affected during transportation, please contact us as soon as possible.

Include your order number and clear photographs of the external packaging and affected product so that we can review your case.

11. Contact Us

Last Updated: November 2026