At ClassicKicks Hub, customer satisfaction matters to us. We want you to feel confident when shopping for your favorite retro basketball sneakers and everyday footwear. If your purchase does not work out, please review the following return and refund guidelines.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to applicable consumer protection laws.

To qualify for a standard return, items should meet the following conditions:

• Shoes must be unworn, unused, and in their original condition.
• All original shoe tags, accessories, and included items must be retained.
• The original shoe box and packaging must be included and undamaged.
• Products must not show signs of wear, washing, alterations, or damage caused after delivery.
• Proof of purchase or your order number must be provided.

2. Items That May Not Be Eligible for Return

For hygiene, product protection, and resale considerations, certain items may not qualify for standard returns, including:

• Shoes that have been worn outdoors or show visible signs of use.
• Products damaged through improper use or customer handling.
• Items returned without their original shoe box or essential accessories.
• Items specifically identified as non-returnable before purchase, where permitted by applicable law.

These exclusions do not affect your statutory rights regarding defective, damaged, or incorrectly supplied products.

3. How to Request a Return

Please contact our customer service team before sending any product back.

Email: kickhubservice@outlook.com

Include the following information in your email:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for your return.
• Photos of the product, if it is damaged or defective.

Our team will review your request and provide the applicable return instructions and return destination.

4. Exchanges

If you need a different size or would prefer another available style, please contact us. Exchanges are subject to product availability and our approval.

Depending on the circumstances, you may need to return the original item and place a new order.

5. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for return shipping costs, where permitted by law.

If you receive a defective, damaged, or incorrect product, please contact us. We will review the issue and arrange an appropriate solution, including applicable return shipping arrangements.

6. Refund Processing

Once your returned product has been received and inspected, we will notify you of the return outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if any, will be handled in accordance with the applicable refund circumstances and local consumer protection laws.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible after delivery.

Provide your order number and clear photos showing the issue. We will review your case and work with you toward an appropriate resolution, such as a replacement or refund.

8. Order Cancellation

If you need to cancel an order, please contact us immediately. Cancellation requests can only be accommodated before the order has entered processing, fulfillment, or dispatch.

Once an order has been dispatched, it must follow the applicable return procedure.

9. Important Information

All returns must be approved and sent to the return address provided by our customer service team. Please do not send products to an address printed on a parcel without first confirming the correct return destination.

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

Last Updated: November 2026